Overview/Background

In response to the the technological advancements in the field of public service particularly communication with clients, an Online Public Assistance Unit was created.

The OPA manage complaints, inquiries or requests for assistance emanating from the 8888 Citizen’s Complaint Center, Office of the President and Labor Secretary, DOLE 9’s official email address, Contact Us page of the DOLE 9 portal, Facebook and other social media accounts, hotlines, as well as ARTA Reports.